Privacy Policy

 

This Privacy Policy explains how Archemedy (“we”, “us”, “our”) collects, uses, and shares information when you visit or make a purchase from https://archemedy.com (the “Website”).

1) Who We Are

Website: https://archemedy.com
Contact: support@archemedy.com

2) Information We Collect

We may collect the following categories of information:

A. Account information (if you create an account)
Name, email address, phone number (if provided), and login-related information.

B. Order and delivery information (when you place an order)
Recipient name, shipping address, contact details, items purchased, order amount, order notes, and any invoicing/tax information (if applicable).

C. Payment information
We do not store full card numbers or CVV on our servers. Payments are processed by third-party payment providers. We may receive payment-related details such as payment status (successful/failed), payment method type, risk control results, and transaction identifiers.

D. Customer support and communications
Information you provide via forms, email, chat, or other channels, and related communication records.

E. Device and usage information
IP address, browser type, device identifiers, access time, pages viewed, and cookie identifiers, for website functionality, analytics, and security.

F. Comments (if enabled)
If you leave comments, we may collect the data shown in the comment form, along with your IP address and browser user agent string to help detect spam.

3) How We Use Your Information

We use information for the following purposes:

  • Order processing and fulfillment: confirm orders, process payments, ship orders, provide after-sales service, and handle refunds/replacements.

  • Customer service: respond to inquiries and handle complaints.

  • Security and fraud prevention: detect spam, abuse, and fraudulent activity.

  • Analytics and improvement: understand website usage and improve products/services.

  • Marketing communications (if applicable): send updates or promotions where you have consented or where permitted by law; you can unsubscribe at any time.

4) Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential functionality: cart, checkout, login/session, and site preferences.

  • Performance and analytics: traffic and conversion analytics (e.g., Google Analytics, if enabled).

  • Advertising/remarketing (if enabled): to measure and improve ads (e.g., Meta Pixel).

Where required, we will obtain your consent before placing non-essential cookies. You can control cookies through your browser settings; disabling certain cookies may affect cart, login, or checkout.

5) Who We Share Information With (Only as Necessary)

We may share information with:

  • Payment providers (e.g., PayPal / credit card acquirers): payment processing, refunds, and risk controls.

  • Logistics/fulfillment providers (carriers, shipping services): delivering your order and providing tracking.

  • Website infrastructure providers (hosting/CDN/security): website operation and protection.

  • Analytics/advertising providers (if enabled): for analytics and ad optimization.

  • Anti-spam/security services (if enabled): to detect spam and malicious activity.

We share only what is necessary to provide the service and require service providers to take reasonable measures to protect your data.

6) International Data Processing

Archemedy is operated and supported from Kunming, China. Your information may be processed or stored in China and other countries where we or our service providers operate. Data protection laws in these jurisdictions may differ from those in your country/region.

7) Data Retention

We retain information only as long as necessary for the purposes described:

  • Order and transaction records: retained for accounting, tax, and legal obligations (typically up to 7 years).

  • Account information: retained while your account is active; deletion requests may be subject to legal/operational retention requirements.

  • Customer support and dispute records: retained as needed for support and disputes (typically up to 12 months, or longer if required).

  • Comments and related metadata (if enabled): retained to manage comments and prevent spam; you may request deletion where applicable.

8) Your Rights

Depending on your location, you may request to access, correct, delete, or obtain a copy of your personal information. To make a request, contact us at support@archemedy.com.

9) Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure.

10) Third-Party Links and Embedded Content

The Website may include links or embedded content from third parties. Their privacy practices are governed by their own policies.

11) Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page and will take effect from the date of publication.