FAQ

Orders & Shipping

Where do you ship from?

We currently ship from China, and our primary destination is the United States.

When will my order ship?

Orders are usually packed and shipped within 1–3 business days. Shipping may take slightly longer during holidays or promotional periods.

Can I track my package?

Yes. Tracking information will be provided after shipment. Please note tracking updates may be delayed, and tracking may temporarily stop updating at certain checkpoints before resuming.

Why hasn’t my tracking updated for several days?

During cross-border shipping (e.g., transfer, customs clearance, or handoff between carriers), tracking may temporarily pause or update more slowly. This is usually normal. If tracking hasn’t updated for an extended time or you’re concerned, please email us and we’ll help check.

How long does shipping usually take?

International delivery times can be affected by flights, customs, peak seasons, and weather. Typical estimates are (for reference only and not guaranteed): Estimated delivery: about 8–15 business days after shipment In some cases, delivery may take longer (e.g., peak seasons, customs inspections, or last-mile congestion).

How is shipping calculated?

Free shipping is available on U.S. orders $49+ after discounts. If your discounted product subtotal is below $49, shipping fees will be calculated and shown at checkout.

Will I need to pay duties/taxes?

For U.S. orders, duties and taxes are included (DDP), so you normally won’t need to pay additional duty/tax charges upon delivery. In rare cases, a carrier or customs authority may display an additional charge request due to operational/system issues. If this happens, please contact support@archemedy.com with your order number, tracking number, and a screenshot of the request. If you already paid to complete delivery, please email us within 48 hours with proof of payment. After verification, we will cover the reasonable duty/tax-related charges (via reimbursement to the original payment method or store credit), so your final landed cost remains consistent.

Billing & Payments: Why does my statement show “JOHNSY LTD”?

For cross-border payment processing and settlement, charges may appear on your bank/credit card statement as JOHNSY LTD. If you have any questions about your payment or order, please contact support@archemedy.com.

How should I brew the tea? How many infusions can I get?

Each product page (or its related article) includes specific brewing suggestions for that tea. In general, most of our teas can be infused multiple times, but the exact number of infusions depends on your taste and how strong you like your tea. We recommend starting with a smaller amount of tea and a shorter steeping time, then adjusting gradually. When the flavor becomes too light for your liking, it’s time to brew a fresh serving.

Do your teas contain caffeine?

Products made with black tea or other Camellia sinensis teas contain caffeine. Our herbal teas and grain teas are naturally caffeine-free. Please refer to each product page and ingredient list for details—especially if you are sensitive to caffeine.

Do you add flavourings, sugar or colourings?

We keep our formulas as simple as possible and do not add artificial flavourings, added sugar, or artificial colors. If a product is single-ingredient, this will be clearly noted on the product page.

Can I use or drink your products during pregnancy or breastfeeding?

If you are pregnant, breastfeeding, taking medication or have a chronic condition, we recommend asking a qualified healthcare professional before using or drinking our products. (We do not provide medical advice.)

What should I pay attention to if I have allergies or sensitive reactions?

Please check the ingredient list first. If you know you are allergic or sensitive to any plant or ingredient, we recommend avoiding that product. When trying a product for the first time, start with a small amount. If you have a history of severe allergies, please consult your doctor in advance.

Are your products “medicine”? Can they cure or treat illnesses?

No. Our products are for everyday enjoyment and general wellness support only. They are not intended to diagnose, treat, cure, or prevent any disease.

How should I store tea and dried herbs?

Keep them in a sealed container, in a cool, dry place away from direct light. Avoid moisture and strong odours. After opening, please use or drink them within the recommended period.

Do you accept returns or exchanges?

Because tea is a consumable product and may pose contamination risks, for health and food safety reasons, tea products are generally non-returnable. If there is damage on arrival, incorrect/missing items, shipping damage, or clear quality issues, we will offer a solution such as reshipment (replacement) or a refund. Please refer to our Return & Exchange Policy for details.

What if my package arrives damaged, items are missing, or the package is lost?

Please contact support@archemedy.com within 7 days after the delivery date shown as “Delivered” in tracking and include your order number, photos/videos of the outer box and the product(s), and a description of the issue (an unboxing video is also helpful if available). We will assist with investigation and provide an appropriate solution such as reshipment or a refund, depending on verification.

How can I contact you, and how soon will you reply?

Please email us at support@archemedy.com . We typically respond within 1–2 business days. For urgent matters, please include URGENT + your order number in the subject line.

How can I contact you about collaborations?

For wholesale, media or other collaboration enquiries, please email us at: support@archemedy.com