Return & Exchange Policy

 

Our Happiness Guarantee (30 Days) At Archemedy, we take pride in our hand-tied Yunnan teas. We want you to enjoy your blooming experience. If you are not satisfied with your order, please contact us at support@archemedy.com within 30 days of delivery.

1. “No-Hassle” Resolution (No Return Required) We understand that returning tea products internationally is inconvenient. For valid claims (such as damage, wrong items, or quality issues), we do not require you to ship the product back. Once your issue is verified, we will offer a free replacement or a full refund. You may dispose of or donate the original item.

2. Damaged, Defective, or Wrong Items Please inspect your order upon reception. Contact us immediately if:

  • The packaging is severely damaged.

  • The product is defective (e.g., moisture damage).

  • You received the wrong item.

Please send a photo/video of the issue to our support email. We will issue a replacement or refund within 24-48 hours of verification.

3. Refund Policy for “Taste Preference” As tea is a consumable perishable good, for health and safety reasons, we generally cannot accept returns on opened products simply due to personal taste preference. However, your happiness matters. If you truly dislike the tea, please reach out to us. We handle these requests on a case-by-case basis and may offer store credit or a partial refund to ensure you are taken care of.

4. Order Cancellation

  • Before Shipment: If you need to cancel, please email us immediately. If the order has not been fulfilled, we will issue a full refund.

  • After Shipment: Once the package has left our facility, we cannot cancel the order. Please wait for the item to arrive and contact us for a resolution.

5. Refunds Timing If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund (usually 3-5 business days).

6. Taxes & Duties (Pre-Paid by Us) Great news! For U.S. customers, we ship on a DDP (Delivered Duty Paid) basis. This means we have already handled the customs duties and taxes for you. In the rare event that a carrier asks for payment upon delivery:

  1. Please go ahead and pay the fee to receive your package.

  2. Email a photo of the receipt to support@archemedy.com.

  3. We will fully reimburse you for that amount within 24 hours. You will never be stuck with hidden fees.

7. Contact Us For any questions or support, please email us at: support@archemedy.com

  • Response Time: We aim to respond to all inquiries within 1-2 business days.