Shipping Policy

 

This policy applies to products purchased from Archemedy (https://archemedy.com). We currently sell tea products, and if additional product categories are added in the future, we will update this policy accordingly.

1) Shipping Regions & Origin

  • Shipping origin: China

  • Primary destination country/region: United States

  • Billing note: Charges on your bank/credit card statement may appear as JOHNSY LTD. Archemedy is operated and supported from Kunming, China. For any order/shipping questions, contact support@archemedy.com.

  • Due to route and carrier limitations, we may be unable to deliver to certain regions or address types (e.g., PO Boxes, APO/FPO, U.S. territories) depending on the service availability. If an address cannot be delivered, we will contact you as soon as possible after you place an order to arrange an alternative address or cancel the order (subject to actual carrier/service availability).

2) Order Processing Time (Fulfillment Time)

  • Orders are typically processed and shipped within 1–3 business days (excluding weekends and public holidays).

  • Processing times may be longer during promotions, peak seasons, or customs/clearance busy periods.

3) Estimated Delivery Time (U.S.)

International delivery times may be affected by flights, customs clearance, peak seasons, and weather. The following timeframes are common estimates (for reference only and not guaranteed):

  • Estimated delivery: approximately 8–15 business days after shipment.  (Business days exclude weekends and public holidays.)

  • In some cases, delays may be longer (e.g., peak seasons, customs inspections, or last-mile congestion).

4) Logistics & Tracking (Carrier May Vary)

  • We ship using third-party cross-border logistics partners/freight forwarder channels.

  • After the package enters the United States, last-mile delivery may be completed by a local carrier (the carrier may vary by route and location).

  • Tracking information will be provided after shipment. Tracking may take 1–5 days to start updating, or it may pause briefly at customs/transit checkpoints before resuming.

5) Shipping & Fees (Free Shipping + Duties/Taxes Included for U.S. Orders)

We offer free shipping on U.S. orders $49+: when your discounted product subtotal reaches $49, the system will automatically show the free shipping option. If the subtotal is below $49, shipping fees will be charged as shown at checkout.

Duties/Taxes Included (DDP) for U.S. orders: Import duties and taxes are included for U.S. shipments, so you normally won’t need to pay any additional duty/tax charges upon delivery.

In rare cases, a carrier or customs authority may display an additional charge request due to operational/system issues. If this happens, please contact support@archemedy.com with your order number, tracking number, and a screenshot of the request. If you already paid to complete delivery, please email us within 48 hours with proof of payment (recommended subject line: URGENT: Customs Fee + Order Number). After verification, we will cover the reasonable duty/tax-related charges (via reimbursement to the original payment method or store credit), so your final landed cost remains consistent.

6) Address Accuracy & Address Changes

  • Please ensure the recipient name, address, ZIP code, and contact information are accurate.

  • If you need to change your address, please contact us as soon as possible. Once a package enters the shipping network, address changes may not be possible.

  • Delivery failures or additional costs caused by buyer-provided errors (e.g., incorrect address), failure to receive the package, or refusal of delivery are typically the buyer’s responsibility (subject to carrier rules).

7) Failed Delivery, Unclaimed Packages, or Refused Delivery

If delivery fails due to any of the following reasons:

  • No one available to receive / multiple failed delivery attempts

  • Incomplete or incorrect address

  • Refused delivery

The package may be returned, destroyed, or incur additional fees. We will do our best to assist with tracking and inquiries, but related costs and outcomes are typically the buyer’s responsibility (subject to the carrier’s handling and rules).

8) Lost, Damaged, or Abnormal Shipments

If you experience a shipping issue, please contact support@archemedy.com within 7 days after the delivery date shown as “Delivered” in tracking and provide your order number, a description of the issue, and photos/videos (if applicable).
After verification, we will provide an appropriate solution (such as reshipment or refund), depending on the situation.

9) Contact Us

For after-sales and shipping support, please contact: support@archemedy.com
We typically respond within 1–2 business days (response times may be slightly longer during peak seasons). For urgent matters, please include URGENT and your order number in the subject line.